FAQs: Product

My unit is not heating, what should I do?

Every heat pump / air conditioner should have filters installed and these filters need to be washed to maintain optimum performance. Depending on the usage the recommended time frame between cleaning your filters will vary. If you use your heat pump / air conditioner daily, your filter should be cleaned at least once a month, and for those that use it less often, every three months should be sufficient. Please note that the cleaner the filter, the better the performance.

Filters are installed within the unit for wall mounted, floor console, and cassette type units. For duct type units, the filter would be installed in a return air grille located somewhere on the ceiling. Most filters can be cleaned by washing them in warm water and should only be reinstalled after they have fully dried. If you need further information, please contact us using the button below or call Fujitsu General Assist on 04 568 8761.

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