FAQs: Product

In relation to the life expectancy of a heat pump / air conditioner, it is difficult for us to provide product-specific information as there are many factors that may impact the length of time a unit will operate as intended. Unlike the vast majority of other consumer products, heat pumps / air conditioners require that the equipment is selected, applied, and installed correctly to ensure correct operation and ongoing performance. 

Generally, there are a number of external influences that may affect the life span of any equipment, so it is difficult to predict and quantify.

These influences include but are not limited to: 

• Dust
• Dirt
• Salt
• Weather extremes
• Power supply reliability
• Quality of installation/workmanship/equipment application at the time of installation.
• Maintenance levels and frequency
• Level of workmanship when the product is serviced.
• Operation patterns of the unit i.e. turning on / off, cycling on / off, defrost cycles, mode changes, etc.
• The selection, physical installation space, and atmosphere conditions