Fujitsu Heat Pump & Air Conditioning Service

Air Conditioning and Heat Pump Repair

Fujitsu Assist Fujitsu General New Zealand is dedicated to delivering lasting comfort and dependable support for all our systems. We provide a 6-year full parts and labour warranty on all single room, multi room, and ducted air conditioning units installed by a Fujitsu Accredited Installer. This warranty also includes units with anywAiR technology, such as the Wi-Fi Adaptor II and Ducted Controller. For information on how to submit a warranty claim, please visit our Warranty Information page.

Our in-house service team, Fujitsu General Assist, offers timely, expert support throughout your system's lifespan. For assistance with product selection, our user-friendly Fujitsu Assist Product Selector Tool is available online, and our team is ready to assist with more detailed enquiries and support for heat pumps and aircon servicing.

We have Fujitsu-trained technicians located in Auckland and Christchurch, along with a reliable network of Service Agents throughout New Zealand, including Wellington, Hamilton, and other regional centres. Regardless of your location, our technicians can provide on-site heat pump repairs, ensuring your system is quickly and professionally restored to optimal performance.

Choose Fujitsu General for prompt, reliable service and exceptional support — backed by New Zealand’s trusted air conditioning service specialists.

How To Service My Air Conditioner or Heat Pump?

Regular aircon servicing is important to keep your system operating efficiently, extend its lifespan, and ensure comfort in your home throughout the year. If you're experiencing reduced performance, unusual noises, or simply want to confirm that your system is in excellent condition before the next season, seeking a professional home air conditioning service is the best way to safeguard your investment.

At Fujitsu General New Zealand, we make it simple to access the expert support you need, regardless of your location. Our Fujitsu General Assist program offers direct access to Fujitsu-trained technicians in major cities and access to our Service Agent partners throughout the country.

Air Conditioning Service Near Me

Air Conditioning Service in Auckland
Air Conditioning Service in Christchurch
Air Conditioning Service in Wellington
Air Conditioning Service in Hamilton

Service technicians are able to perform full diagnostic checks and repairs onsite, ensuring minimal disruption to your day.

Fujitsu General Assist service agents and our partners can arrange local, on-site servicing to quickly address your heat pump or air conditioning concerns.

With Fujitsu General, professional service is always accessible, no matter where you are in New Zealand. (Read about: air conditioner maintenance.)

Signs Your Air Conditioner or Heat Pump Needs Repair

Like any home appliance, your air heat pump can wear out over time. Spotting early warning signs of potential issues can help you avoid expensive repairs and ensure your system runs efficiently and reliably. Whether it's inconsistent performance or unusual noises, knowing when to schedule an air conditioning service can greatly enhance your comfort throughout the year. Here are some clear signs it is time for a single room, multi system or ducted air conditioning service:

Performance issues

If your system struggles to heat or cool your space effectively, or if airflow seems weak, it could be due to blocked filters, low refrigerant levels, or a failing compressor. A unit that takes longer than usual to reach the desired temperature or fails to maintain consistent conditions likely needs servicing.

Unwanted leakage and smells

Water or refrigerant leaking from your unit indicates a problem. Similarly, musty or burnt smells from the vents may suggest mould, clogged filters, or electrical issues — all of which require immediate attention from a professional technician.

Higher energy bills

A sudden increase in your power bill, without a change in usage, could mean your system is working harder than necessary. This inefficiency might be due to worn-out components, dirty filters, or other internal faults.

Strange noises

Unusual sounds like banging, rattling, hissing, or grinding often signal mechanical issues or loose parts. These noises typically do not resolve themselves and can lead to more significant problems if not addressed.

Frequent cycling

If your air conditioner or heat pump frequently turns on and off, it may be short cycling — often caused by a faulty thermostat or an oversized system. This can put extra strain on your unit and reduce overall efficiency.

Poor air quality

If you notice more dust or allergens in your home or an increase in indoor humidity, your system's filters or internal components may require cleaning or repair. Poor air circulation can impact both comfort and health.

Inaccurate temperature readings

When the temperature shown on your thermostat doesn't match how the room feels, it may indicate calibration issues or poor communication between the thermostat and the unit.

If you observe any of these signs, it’s time to contact Fujitsu General Assist or a local Service Agent near you. With expert technicians available across New Zealand, assistance for your aircon servicing is always close at hand.

Get in Touch With Us for Reliable Aircon and Heat Pump Servicing

If you require help with customer support, warranty questions, or service and repair for heat pumps and air conditioning, the Fujitsu General Assist team is ready to assist you.

You can reach us directly by calling 04 568 8761 or by visiting our contact us page to submit an enquiry online. The Fujitsu General Assist customer support team is available from 8:30am to 5:00pm, Monday to Friday.

To ensure your Fujitsu system operates at its best, we are dedicated to providing a prompt, professional air conditioning service.

Contact Fujitsu General Assist

If you require assistance with customer support or heat pump / air conditioning service and repair, speak with a member of our friendly customer service and technical support team. Fujitsu General Assist can be reached on 04 568 8761 or via our contact us page.